FAQ

As each wool felted pet is handmade, the process takes time. Our current estimated turnaround time is 1-2 months for completion (refer to the product page for specific estimates), with an additional 1-3 weeks for shipping, depending on your location. We appreciate your understanding and patience.

Each Wool Felted Pet (WFP) is exclusively custom-made for your pet using the needle felting technique with 100% natural, soft wool. This technique involves repeatedly stabbing wool roving until it forms a solid structure. The nose and mouth of each Wool Felted Friend are also meticulously crafted by hand. In the case of full-body pets, a wire frame is incorporated to ensure the stability and mobility of the paws and tail. You can often find process videos posted on our Instagram and Tiktok accounts.

Clear pictures are essential (the more, the better!): a front view, right side, left side, rear view, and a close-up of their face that captures their expression the best. High-quality photos are crucial in enabling us to craft the perfect likeness of your cherished pet.

During the production process, we will provide you with pictures and videos for your review. If you have any concerns, we will discuss and make necessary modifications to ensure that your Wool Felted Pet closely resembles your beloved pet. We are dedicated to paying attention to details and capturing your pet's unique qualities.

Please keep in mind that although we make every effort to accurately depict your pet's likeness, minor variations in color may occur due to differences in electronic device displays. Additionally, the texture of the wool material and the constraints of the needle felting technique may prevent us from achieving a 100% exact match.

Please refer to our Refund Policy.

Upon request, we can incorporate your pet's actual fur, ashes, whiskers, or teeth in the portrait. Once your order is confirmed, we will furnish you with a mailing address for sending these items.

Please contact our customer service team within 24 hours via Live Chat or woolfeltedpet@gmail.com for assistance. We will be happy to change the order details for you. If more than 24 hours, we will try our best to see what we can do.

Absolutely! We welcome creative ideas. Feel free to reach out to our customer service for more information.

Yes, please find more details on our Wholesale Page or email us at woolfeltedpet@gmail.com. We'll do our best to respond promptly, typically within 24 hours.

We accept the following forms of payment: PayPal, Credit Cards, and Debit Cards (We accept all major credit and debit cards)

We take your personal shopping security very seriously. Every order is processed through a secure checkout system, and we are certified as Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information.

Please be assured that we continuously invest in the latest online security measures to ensure that your shopping experience with us is safe and secure!

Express shipping (DPD, DHL, UPS) 5-12 business days.

International shipping(Royal Mail, DPD, USPS) 12-20 business days. For more details, please see our Shipping Policy

Yes, we can ship our products to most countries. For more details, please see our Shipping Policy.

We can update your shipping address as long as you Contact Us with your new address before your order is shipped out. If your package has already shipped, we cannot guarantee your order will be shipped to the new address, but we will try our best.